Sustaining and enhancing existing products throughout the product life cycle is a major activity for businesses, and takes time away from developing and introducing new products. Vedams sustaining engineeringservices allow clients to focus and deliver on next generation products. Liberated from the responsibility of current product engineering, clients bring new products to market faster and realize revenue quicker.
Our sustaining engineers take full ownership of delivering maintenance releases and responding to customer escalations. This results in improved product quality and higher customer satisfaction for current products. Sustaining products through responsive engineering is important because significant costs and revenues typically occur in the latter parts of the product lifecycle.
During the sustaining phase, not only do we fix defects, but we also enhance existing products with new features to provide continued value add to customers and extend product life.
When new product versions are developed, our sustaining engineers roll forward these enhancements into the next generation product.
We use the “Agile Scrum” methodology in order to deliver rapid response to customer issues:
With rapid response to sustain the engineering team, our clients enjoy practically 24 hours support coverage for critical issues. We employ a follow-the-sun model that enables our sustaining engineers to deal directly with customers in the “off” hours when the Vendor FAEs are not around.
The client selects Vedams for sustenance to free their own resources to focus on developing the next generation products. The engagement starts with Vedams sustaining engineers working with the client engineering team. This hands-on training typically lasts one to two months. Gradually, issues are assigned to Vedams and as the knowledge base develops, a more complete handover happens in the 3-6 month period. The knowledge of the storage stack at Vedams is both broad and deep, and this results in shortened ramp times and smooth transitions.
Vedams was able to bring the necessary expertise and resources to meet our business objectives. What I like the most is its flexibility in their business model to meet our needs.
Our partnership with Vedams has been highly successful. The Vedams team is extremely productive and dedicated to ensuring success. Their willingness to go above and beyond has resulted in consistently meeting schedules with high quality releases despite several challenges that needed to be overcome.
They conduct their work and business relationship with the highest degree of honesty and integrity.
Vedams is a highly valuable addition to Xyratex’s own global product test organization. With product availability and reliability requirements being key differentiators for Xyratex in its markets, the need for exhaustive, rigorous and in-depth functional testing is critical.
The knowledge required to perform at this level, being very data storage focused, is not easily obtained but I have been impressed by the way these skills have been cultivated and the low levels of staff turnover.
Vedams was able to bring the necessary expertise and resources to meet our business objectives. What I like the most is its flexibility in their business model to meet our needs.
Vedams’s global delivery model is strongly supported by their onshore project management. Because of the seamless communication maintained by the local project managers, we were able to keep our customer’s aggressive schedules on time and on budget.